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Simple rule first: if we can't activate your plan as described, you get a full refund.
Last updated: October 2026
If we cannot activate your plan as described — because it is unavailable, your account is ineligible, or we cannot complete fulfillment through provider-permitted methods — you receive a full refund of what you paid us. No deductions, no store credit unless you ask for it.
If you change your mind after paying but before we begin activation, tell us as soon as possible. We refund in full as long as no activation step has started.
Digital activations usually cannot be reversed once delivered: the plan is live on your account from the moment of activation. After successful activation, refunds are handled case by case — for example, if the delivered plan materially differs from what was described, we make it right with a fix or a refund for the undelivered portion.
Refunds go back through the same channel you paid, wherever possible. We confirm the refund with a reference you can check, and we process approved refunds within 3 business days.
Message us on WhatsApp or Messenger with your order reference and a short description of the issue. We reply during support hours (10am–10pm, Asia/Dhaka).
Note: this policy is maintained by the SubLagbe team and reflects how the store operates today. It will receive a final legal review before launch.